UK investigates Meta’s compliance with WhatsApp data requests
8:03 am Friday, January 23rd, 2026
LONDON, Jan 23 (Reuters) – British regulator Ofcom said on Friday it had opened an investigation into Meta Platforms over the information it had provided relating to WhatsApp for one of its market reviews.
“Last year, we carried out a review of the wholesale market for business bulk SMS messages, which are often used for things like appointment reminders and parcel delivery notifications,” it said.
“The available evidence suggests that the information we received in response from Meta may not have been complete and accurate.”
Responding to the announcement, a Meta spokesperson said the company took its regulatory obligations seriously and dedicated “significant resources” to responding to information requests.
“We will cooperate with Ofcom in its investigation,” the Meta spokesperson said in an emailed statement.
(Reporting by Sarah Young and Paul Sandle; editing by Michael Holden)
